Here are some testimonials from our valued clients:
That is fantastic! Thanks so much for your efficiency. Really appreciate it, you have made the experience - particularly at times when it was quite traumatic – a pleasure to handle.
Date: 27 March 2012
From: Felicity Hudson
Thank you to both you and Equipagé for the way the whole settlement claim was handled.
It has been an extremely difficult and emotional time for me and you have allowed both Flight and I time. I really believed that Flight would improve in the six months and tried all sorts of electomagnetic, homeopathic, massage treatments etc, over and above the medical treatment he received. I am therefore grateful for the understanding and at the same time sad for all of us (Flight, Equipage and me) as we have all been negatively effected.
I am however very thankful for the settlement amount, as I certainly would not even have been able to have contemplated the thought of owning another jumping horse at this stage. I am certainly going to take my time though, as Flight and I put a lot of hours and effort into our sport......
Thank you once again Nicole and Equipagé - I certainly am impressed with your professionalism.
Date: 23 March 2012
From: Traci Anderson
I just want to thank you and your company for the efficient and sympathetic way you have handled the whole matter of my horse's sudden illness and death. It will be a privilege to continue to do my future insurance with you.
Date: 13 March 2012
From: Arthur Johnson
Dear Nicole, Ingrid and the Equipage’ team,
I can not thank you enough for your help in this case. Everything was so emotional. You guys really are amazing! Please could you send me the information for 2 more horses that I would like to move to Equipage’. You can be sure that I will be an ambassador for Equipage’ for many years to come.
Date: 04 March 2012
From: Mandi van Heerden
Thank you so so much for helping my clients, you are very kind and we really appreciate everything.
Date: 21 February 2012
From: Marlize Steyn
Thank you so much for your prompt and kind service after the death of our daughter’s horse, The Corinthian. It was a sudden and tragic loss, completely unexpected.
Each year renewing the subscription is one of those things on the to do list – a bit of a bother when you are busy. Yesterday, I was so relieved that I had taken the time and made sure he remained insured. Economic times change – what I was able to do in 2008 is not be possible now. Your prompt pay-out has meant that our daughter can continue with her riding career. We are so very grateful.
I would strongly recommend more riders consider insuring their beloved horses. I am more than happy to assist with the promotion of Equipage.
Date: 21 February 2012
From: Wendy Ovens
Dankie vir julle wonderlike diens.
Date: 16 February 2012
From: Diedere Maloney
Thank you for your kind & professional way in which you handled this claim – it really is appreciated and I shall ensure that my fellow riders & endurance participants be made aware of your services & attitude towards your clients!
Date: 27 October 2011
From: Lyn Terblanche
Thank you for being such a supportive insurance company, I was not expecting it and you have just been brilliant. I will certainly recommend no other insurance company but you.
Date: 04 October 2011
From: Tessa Stott
Thank you very much for your help with everything and the super-efficient service.
Date: 29 July 2011
From: Karin Zachariasen
Thanks for all your time & energy during this stressful time. At least I knew that I could do the best for him, given the circumstances. Art's doing very well now & regaining his weight & becoming accustomed, if unwillingly, to his new diet, though he certainly approves of the lucerne over icky teff! You've helped me regain my confidence in horse insurance with all your help.
Date: 25 July 2011
From: Beth Dewsbery
Thank you for letting me know and thank you so much Nicole for the excellent service. I am sure Fortunes Five will be as right as rain in no time at all.
Date: 26 June 2011
From: Belinda Ellet
Many thanks again for the genuine concern and most excellent service.
Date: 21 June 2011
From: Linda Hartland
A BIG thank you to the team at Equipagé for settling this claim so quickly. You do deliver a great ongoing service to our horsing community!
Date: 15 June 2011
From: Annalie Coetzee
We hereby wish to express our sincere gratitude for your assistance in the difficult times with the departing of our beloved horse, Unita. We have experienced nothing but utmost professionalism and excellent service. Your support and empathy was greatly appreciated. Thank you for the excellent way in which you conducted the claim. You have constantly kept us informed, thank you for good communication. We will definitely recommend Equipagé to all horse owners! Our stud is very proud to be associated with Equipagé and look forward to a long partnership with you!
Date: 13 June 2011
From: Wessel Basson, Sandra Pretorius and family
I would like to thank you very much from the bottom of my & Cielo’s heart, for all of your assistance during my boy’s time of need. Your professionalism, empathy and support over this period has been truly outstanding. Thanks so much!!
Date: 20 May 2011
From: Melanie Fayard
Thank you for all of your assistance to get this claim finalized. It seems so unfair to be getting money for losing a companion. With the fact that Equipage always kept in contact and kept me up to date with my claims progress, I was never put into a position of feeling guilty about following up. Your service has helped me in this situation tremendously and I will actively recommend your services to all of my clients!
Date: 06 May 2011
From: Ashleigh Robinson
A huge thank you for all your concern regarding 'Threads'. I cannot express my gratitude enough. Before I could advise you about her op, you called me offering support. I have never been so impressed by the service of a company. Thank you for everything.
Date: 23 March 2011
From: Nicky Whitfield
Thank you so much for all of your help. When I one day find another boy as special as Stavros, I will definitely use Equipagé again.
Date: 11 March 2011
From: Claire MacIntosh
Thank you for all your assistance. Equipagé has been great with both New York and Tolla, I don't see myself owning another horse but I will definitely recommend Equipage to any horse owners I know.
Date: 25 January 2011
From: Elizabeth Ribnick
I have been dealing with Equipagé for many, many years now and have known Zelda personally for even more years. No other broker and her team has bent over every which way to help me, they’ve been absolutely amazing over the years.
Date: 13 January 2011
From: Rebecca Haynes
Baie dankie vir al die hulp en uitstekende diens. Ek sal julle enige tyd aanbeveel.
Date: 12 January 2011
From: Izelle Cloete
Thank you again for your professional and prompt service, it's been a pleasure dealing with you!
Date: 31 December 2010
From: Louise Brolly
Thanks so much, I really appreciate the excellent service I’ve received from everyone at Equipagé. You’ve all been most helpful and considerate.
Date: 14 December 2010
From: Claudette Van Der Merwe
Thanks to everyone at Equipagé who helped me over the last week - I really do appreciate it. You have all been so kind and helpful - it felt as though I was talking to family over the phone and not an insurance company. Once my heart heals and if I find another horse which I feel I "have to have", I will not think twice before insuring it with you.
Date: 07 December 2010
From: Robynne Greyling
I would like to once again thank you so much for all your assistance. It is a pleasure dealing with all of you! Thank you so much!
Date: 25 November 2010
From: Kate Queiroz
We are extremely grateful to Equipagé for everything that you have done for us. You have really been extremely supportive and understanding in the loss of our gentleman. Sincere thanks to all at Equipage for the professional way in which you have conducted your business.
Date: 29 September 2010
From: Tony & Hayley Kawalsky
I would like to thank you for all the help and support that I received from Equipagé, without any problems my policy was explained, adjusted and renewed.
Date: 28 September 2010
From: Cecile & Celisca Van Rooyen
I must firstly say, a big thank you to the rest of the girls for being so persistent, I seriously think that if it wasn't for you phoning me and reminding me I would have forgotten to do this!
Date: 17 September 2010
From: Lauren Ramsay
To All you girls at Equipagé!!!! (I’ve only spoke to girls, don’t know if there are guys) A while back I knew very little about insurance for horses. (Not that I know a whole lot now, ha). Luckily when I purchased my beautiful mare just before Christmas the owner suggested insurance. 3 months later she died. I’m still devastated. On the Saturday morning after the vet diagnosed her I called you guys. I think I spoke to Carol (can’t quite remember) but she was so friendly. So sympathetic. This person even called me on Sunday to see how we (me and her) were doing. I do remember Olivia helped me too. My point being, you are the friendliest people I’ve ever dealt with!!!!! You called to offer your condolences. You called to see how I was coping. (Which I weren’t) You helped all the way. You sorted everything for me. The results from OP, the report from the vet, I could just grieve (still doing). You were kind and caring. You were amazing. You treated me like a dear friend, not like just another number!!! Kerri helped me after 5 pm to insure a horse I bought a month ago. Being friendly and helpful while we struggled with the email and fax. You called me back when I ran out of airtime, you called back with questions I’ve had, even today (sorry again, can’t remember your name) but so friendly. Thanks for the great job you all are doing behind the scenes. We’ve never met, but when we speak it feels like you know me. I can hear that you love your work. Thanks, you are all amazing people. I think highly of you and do recommend you. Sincere THANKS, GOD bless!!!!!!!!!!!
Date: 01 September 2010
From: Susan de Lange
Just a note to say thank you for all your trouble and effort with regards to my Critical Care claim. Aragon is doing well and I am so glad that he will be ok. I really appreciate all your help.
Date: 03 June 2010
From: Cyndy Bosman
Many Thanks for all your hard work. It certainly makes this type of happening a lot easier.
Date: 28 May 2010
From: Gavin Wisdom
Thank you so much. We experienced such great service with Equipagé!
Date: 20 May 2010
From: Annalie Coetzer
Thanks so much for all the help with the insurance - I would recommend your company to anyone as you made it so easy and affordable for the insurance.
Date: 21 April 2010
From: Robynne Greyling
I am very grateful for the help and hassle free dealing from Equipagé during the hard time of advice and decision making. I really appreciate this!
Date: 20 March 2010
From: Sabine Dummler
Thank you so much for your excellent service despite the awful circumstances. The entire Equipagé team has restored my faith in insurance companies – you are a credit to the industry!
Date: 26 February 2010
From: Deirdre du Toit
Thank you for the way that Equipagé has handled the situation with Ndala Marvel Mike. The professionalism displayed by everyone at Equipage was absolutely amazing. I have been sent quotes by other Insurance Companies asking for my business since December last year. To be honest I was considering the change due to Financial Implications, but after the service and professionalism that we have received from Equipage there is no way the I would even consider changing to another Insurance Company. I can’t stress enough that we have been extremely impressed with the Service and Professionalism of Equipage. Thank you.
Date: 27 January 2010
From: Judite Lamb