Here are some testimonials from our valued clients:
I would like to thank Equipage Insurance for the efficient, professional and empathetic way in which they handled my claim. From the first occasion a year ago when my horse was diagnosed with a relatively rare disorder, they worked with me in order to figure out a way to get a correct diagnosis. I am based in Port Elizabeth and the horse was unable to travel for 12 hours in a box to the bigger Equine centers. they agreed that I could fly in the specialist to diagnose him. They covered all the specialists costs and I just had to pay for him to get here. on his diagnosis they then paid out for the loss of use claim. Thereafter they still covered the horse for mortality, even though the disorder was degenerative and we all knew he would not cope for long. Sadly the time came a week ago that the decision was made for him to be humanely euthanased as his pain levels were too high and he had very little quality of life. I must thank Nicole and all concerned at Equipage for the incredibly sympathetic way they dealt with everything during this incredibly emotional time , taking all the stress out of my insurance details while I was trying to deal with the loss of an incredible horse that I loved so much. Everything was settled and handled promptly. For this reason I will continue to insure with Equipage and will sing their praises. Put simply: Thank you!
Date: 21 January 2016
From: Pauline Tunstead
Many thanks for your excellent service!
Date: 11 January 2016
From: Lisa Mansfield
Thank you so much Nariska. It is so nice having peace of mind, knowing that he is covered. It means that I can always do the best for him no matter what.
Date: 26 November 2015
From: Mickey van der Merwe
I want to thank you and your team for the wonderful service and care you have given my horse and myself. She is doing great and the prognosis for a full recovery is looking good.
Date: 17 November 2015
From: Tracy Nortje
Thank you so much Nicole! You and your team are amazing!
Date: 29 October 2015
From: Jorja Buckham
Thanks so much to you personally, and to Equipagé. Words cannot express my gratitude for handling Polo's hospital stay so efficiently.
Date: 15 October 2015
From: Chené Fick
I would like to cancel Ashgar Robin Hood's insurance please. He has been sold over the weekend. It was really a pleasure to have him insured with Equipagé. Even though we never had a problem, you guys were always eager to help and very professional and I will gladly use Equipagé again when I decide to get a horse again.
Date: 22 September 2015
From: Yvette Venter
I want to thank everyone there who has been involved in this. You have been nothing but kind, efficient and sympathetic. Every question I have had has been answered quickly. I could not have asked for any better and I will not only insure my next horse(s) with you but will recommend the company to everyone I know.
Date: 02 September 2015
From: Sue Mesa
I will appreciate it if you could let the team at Equipagé know how much I value the relationship that I have built with you and the team over the last couple of years. From the first time I started working with Equipagé and had to request assistance when Max had to go to hospital I have always received absolutely fantastic service.
I have never felt that I am dealing with an insurance company but always as if I was chatting and sharing my feelings with horsey friends who understand what I am going through.
This last couple of weeks were specifically painful because I lost my gentle giant and your emails and responses has made it a bit easier to deal with the terrible loss.
I am so thankful that I had someone like you to deal with on the other side of the email that understand that this is not just a claim, but a loved one lost.
Thank you so much for your support.
Date: 25 August 2015
From: Paula van Dyk
Thank you so much Verna
Love professional service!
Date: 24 August 2015
From: Lisa Matthewson
Thank you Nariska,
Everything went well and everybody is safe at home. Also thank you for your great service. We appreciate it.
Date: 24 August 2015
From: Belinda Van Tonder
Thank you so much, Nicole.
I hope that we do not need to claim again - although Equipagé has made it so stress free.
Thank you for the fantastic service.
Date: 11 August 2015
From: Sonia Kittle
Dear Nicole, the completed form as requested.
I would like to thank you personally and Equipagé Insurance for outstanding service.
You have been so professional in your dealings with this and I will highly recommend your company.
Date: 20 July 2015
From: Wendy Robert
Thank you very much!
As a first time horse owner with a first time injury I was not sure what to expect - Equipagé have been fabulous!
Thank You !!
Date: 20 July 2015
From: Fiona Balding
I just wanted to thank you for the exceptional service that I received from you after the theft of my saddle. I notified the claim and filled out the forms on Monday and on Thursday I received the release form. The money was in the bank on Saturday!
The few who were insured with other companies at our yard are still waiting to hear from their insurance companies and I am encouraging them to change to Equipagé as the service that you give us is by far the best on the market!
Date: 22 June 2015
From: Marion Willis
Thank you for the confirmation. I'm hoping this will be another worry-free year for us, but it's comforting to know Equipagé is there! I've always been happy with your service and this renewal is no exception.
Date: 19 June 2015
From: René Albertyn
I don't know what to say other than thank you so much. What a privilege to be involved with Equipagé.
Date: 21 May 2015
From: Kim & Bronwyn Hughes
Thank you so much! I really appreciate all your effort and support. Thank you so much for your wonderful service!
Date: 18 May 2015
From: Liezl Doman
Just a short note to thank you and the team for the professionalism you have displayed in the settlement of my claim. I always thought we are good at claims settlement, but Equipagé without a doubt is giving us a tremendous run for our money.
Thank you again.
Date: 05 May 2015
From: Henk Nel
Nicole, I can’t believe how organized, accommodating and punctual you are, my experience of Equipagé has been a pleasure.
Date: 13 March 2015
From: Vanessa Viljoen
I have been with Equipagé since 2008 and have had all 3 of our horses covered for Critical Care and Mortality. 18 Years of Service Excellence does not begin to explain it. In 2011 the horses picked up a virus and my boy was in OP for 10 days and we almost lost him. I received unbelievable support from Pauline and had calls asking how he was doing. I felt we mattered and were cared for. They even allowed me to use a formula given to help him, as Pauline said what mattered was saving him and it wouldn’t affect his cover. Fortunately, he pulled through nicely. I then had another claim December 2014 for him and again received the same amazing treatment and care. At no point was there any hesitation as far as cover goes as they were both Critical situations and claims were paid out in an amazing few days. The start of 2015 has been a sad one to say the least, when we had to say goodbye to our very special boy who was a special friend and companion to my daughter since she was 6 years old. This was my first Mortality Claim. The care and compassion shown by Nicole during this time went beyond requirements of service. Discretion and care was taken for information and reports needed and some were dealt with on my behalf making the pain less traumatic in dealing with details. Again, the claim was paid without hesitation and in a few days and will lay in wait for when my daughter is ready to invite a new boy in to her life. I have, and always will, highly recommend Equipagé to all my friends and family as they rise above what is expected from an Insurance Broker. Their genuine care and compassion doesn’t remove pain but helps you feel you can count on them and matter and you not just a commission cheque. I can’t thank Nicole enough this time.
Date: 10 March 2015
From: Linda Hartland
Thank you so much Nicole for your assistance and excellent service. You have been wonderful. Appreciate everything you have done for Indi and I.
Date: 30 January 2015
From: Kerry Ferguson
Thank you, Nicole – the settlement was very quick, much appreciated!
Date: 30 January 2015
From: Jennie Prinsloo
Thank you very much for your help! My heart is still broken to pieces!!! Your company is one of a kind!
Date: 26 January 2015
From: Mandi van Heerden
"I recently had to undergo the horrible ordeal of having to admit my horse into surgery for severe colic. The last thing you want to be faced with is worrying about the vet bill to follow and how you are going to pay. I am so grateful for everything Equipagé did for me during this difficult time. They made the whole process seamless and painless, so I could focus all my attention on what mattered most - my horse's recovery. Thank-you Equipagé!!'
Date: 04 December 2014
From: Lorenzo Sanchez-Garcia
Thanks so much for your efficient and prompt service. I am so impressed with the ease at which I have been able to insure my precious horses, and the fantastic treatment I have received from you guys. I recommend Equipagé to everyone I know.
Date: 17 November 2014
From: Tammy Silva
Lastly, just a “thank you” from my side. I have not had to claim before, but just the general service and responses I have received from Equipagé has been great. Today it is a rarity that you get such good service (or even just decent service). Before joining Equipagé I have requested information from other companies to, but Equipagé’s service and turn-around time has just been a cut above the rest. It is a pleasure dealing with you.
Date: 13 October 2014
From: René Terblanche
Thank you so much for your great service and your kind assistance.
Date: 22 September 2014
From: Nicole Theron
Thank you so much, you guys are great to work with. We have investigated a number of other companies and I can definitely say you are the best!
Date: 19 September 2014
From: Sam Napier
Thank you so much , I will really recommend this critical care insurance to everybody!! Think you can use Scandal as a very good advert for what can happen ……the one day a champion and 3 days later in hospital!
Date: 21 August 2014
From: Sannie-Esther Van Staden
Many thanks again for your superb service and genuine care!
Date: 04 August 2014
From: Dr Dave Kloeck
Thank you so very much for everything!
I just wanted to also mention that I am overly impressed with all my dealings with Equipage and your team. Everything from the beginning of getting a quotation, through to the payment and claims process has been a very professional and impressive experience.
Thank you for making this so much much easier and truly if I can recommend anybody to get cover for their horses I would not even think twice about who is leading the pack in the equine cover department!
So a big thank you to you and the team.
Date: 16 July 2014
From: Cristina Steven-Jennings
Thank you so much for the speed with which this has been dealt with! I will definitely recommend Equipagé and will be insuring my tack with you as soon as I list it all.
Date: 31 May 2014
From: Vanessa Clewlow
Thank you so much you guys have been amazing with your service! Much appreciated.
Date: 29 May 2014
From: Stacey Doukakis
Thanks for your help Nicole. It is certainly much appreciated. I want to thank you all at Equipage for great service, quick and comprehensive response and just always being prepared to help and being kind!
I will definitely use Equipage again if I am fortunate enough to find another special horse like my boy.
Please keep up the good work and culture at Equipage.
Date: 28 May 2014
From: Natasha Swanepoel
I have to compliment you on your excellent service!
Date: 21 May 2014
From: Joan Delport
Thank you very much for the email and for covering Monarco. I also want to thank Equipagé for the assistance and excellent service when Monarco was recently hospitalized. It is greatly appreciated.
Date: 14 May 2014
From: Renske Kruyswijk
Thank you for being so helpful during this awful time. You guys really do provide a great service.
Date: 02 May 2014
From: Tess McLoughlin
Thanks and thanks for all your effort and assistance.
Date: 16 April 2014
From: Ilanika du Plessis
I cannot express how grateful I am for your support and finalization of our Mortality Cover for dear beloved Quartermaine. When you lose a horse, the trauma is beyond anything for the family and the thought of having to deal with paperwork rips your heart out. Nothing can replace the loss. Your personal liaison with the attending vets and clinic was beyond expectation, Equipagé really does understand the sensitivity at a time like this. Thank you so much for your caring and sympathy, and know that I will always insure with a company that cares so much. Please give my heartiest thanks to all.
Date: 14 April 2014
From: Debra Pretorius
Thank you so much, Nicole. I just have to say that, per usual, I have received exemplary service from Equipagé!! With you guys I always get the feeling that you truly care about the horses' well-being, and are supportive of the owner's problems and concerns. With other insurance companies one always feels that all they care about is to avoid payment at all costs. Thank you so much to you, Ingrid and Zelda, for everything.
Date: 04 April 2014
From: Claudette van der Merwe
When my Dressage horse cut his tendon due to a freak accident in the paddock he had to be operated with immediate effect. Equipagé contacted the clinic directly and settled the account with them. The service was swift, efficient and no questions asked. The best part is that the whole process only cost me one phone call and a few emails. They took care of the rest!
Date: 03 April 2014
From: Jessie van Eck
You have been such a help and thank you so much for your support. Thanks for handling this. I miss him terribly.
Date: 28 March 2014
From: Liezl Henrich
Thank you for your great service, support and understanding in assisting us with this claim. Greatly appreciated.
Date: 18 March 2014
From: Nikki Hoar
Thank you kindly for all your help. You have been absolutely wonderful in this very difficult time.
Date: 11 March 2014
From: Tanya Hendry (Greef)
Rose was very special to us and I want to thank you for the professional manner in which you handled this very unfortunate event.
Date: 11 March 2014
From: Ursula Fernihough
Thanks for everything you've done and all your patience with me, much appreciated.
Date: 24 February 2014
From: Erika Kotze
On behalf of myself, Tracy & Wunder, I'd like to thank you for all your help
Date: 22 February 2014
From: Bernard Barr
Thank you very much Nicole, not only for very efficiently and professionally handling the claim, but also for the well wishes throughout!
Date: 20 February 2014
From: Francoise du Preez
Thank you for keeping me updated on this matter and for dealing with my cancellations so professionally. I will most definitely make use of Equipagé when purchasing my next Equine, the service I received over the past 6 years has been superb.
Date: 18 February 2014
From: Melanie Canestra-Hill