Here are some testimonials from our valued clients:
As before (and luckily not OFTEN), I can’t tell you what a relief it is to know that when something does go wrong like this, that you guys are there to fall back on and make a treatment like this affordable and ‘painless’ from an anxiety and cash flow perspective. My horses have all been insured with you for more than 10 years now and the times I have needed you, you are so responsive and efficient, thank you again.
Date: 20 July 2016
From: Christelle Van De Merwe
Thank you for your incredible efficiency and heart-warming caring response to my claim when my darling mare fell ill and needed immediate treatment. Your quick and unwavering service made the emotional trauma so much easier to cope with knowing I had you covering her every need. You took it all in your easy stride, spoke directly with my vet so that whilst all my focus was on her recovery, you took the details off my plate. Invaluable service.
I couldn’t have asked more from you and I am eternally grateful for your easy approachability and professionalism.
Date: 20 July 2016
From: Jeni Bradford
Thank you Nicole for your super efficiency, help and support.
Date: 19 July 2016
From: Lindy Bruyns
Thank you so much, can only say Equipage is the best, Super service and you are all extremely professional.
Date: 13 July 2016
From: Karin Zachariasen
Thanks so much. The team at Equipagé have always been a pleasure to deal with – so friendly, professional with quick turnarounds.
Date: 22 June 2016
From: Deryn Moore
Thank you once again for the great service, you have been an absolute pleasure to deal with.
Date: 27 May 2016
From: Lauren Bekker
Thanks again to you and Equipagé for ensuring that our dearly beloved animals only receive the best care.
I am not sure if I will ever be able to own another horse again, but if I do I will definitely return to Equipagé.
Date: 19 April 2016
From: Chené Fick
The professionalism and empathy you demonstrated will stay with me forever. I will recommend you (Equipagé) to anyone who wants to insure his horse.
Date: 15 April 2016
From: Buks Visser
I want to sincerely thank you and your team for the professional and compassionate way in which you have handled my claim.
It was a very stressful and emotional time for me, but because of your efficiency, I was able to direct my focus and time where it was needed - getting my horse better.
Thank you for making things easy.
I really appreciate it.
Date: 07 April 2016
From: Anél Fouché
Hi Verna and Nicole,
Verna it was great seeing you again today and Nicole it was a pleasure to finally meet you. I just wanted to write you two a quick note to say a great big thank you for your help with my claims last year. I must say that I really had a tough time with both my girls getting so ill and it was such an enormous help knowing that I did not have to worry about the cost of caring for them too. The claim process was seamless and when I told both clinics that my horses were covered by Equipage no further questions were asked, they instantly got all the care they needed and I didn't even have to pay a deposit. Nicole you really made the claim process so easy and I could spend my time caring for my babies, rather than sorting out paper work and vet bills. I really appreciate all you did for us and as they say, you only know how good an insurance company is once you need to claim. After this I am assured that I have made the right choice by using Equipage as my insurers.
Date: 04 April 2016
From: Franziska Laidler
Great dealing with Verna...thank you! First time client and you made it so easy to choose Equipagé without hesitation!
Date: 01 April 2016
From: Debbie Haidlinger
Thank you for your wonderful service over the past couple of years.
It has been a pleasure dealing with you!
Date: 31 March 2016
From: Vanessa (Palm) Wentzel
Thank-you so much for your efficiency. Will recommend Equipagé to everyone.
Date: 30 March 2016
From: Kelley Reynolds-Clausen
Again, thank you to you and the Equipagé team for always handling these delicate situations with such love and care.
You guys are awesome!
Date: 29 March 2016
From: Wendy Stein Robert
Once again I want to thank you for all your help, guidance and assistance with this.
Your service and response has been excellent and very welcome.
All the best!
Date: 15 March 2016
From: Bennie Schwim
Much appreciated. Thank you for your efficiency and well wishes!
It was a pleasure dealing with a "go to person" instead of the usual call centre chaos and frustration.
Date: 25 February 2016
From: Albert Otto
Amazing service and advise. I am so blessed that I can look after my competitive dressage horse and give him what he needs, knowing he is covered.
Date: 28 January 2016
From: Mariatha Van der Merwe
I would really like to thank you for all your help and effort and compassion.
Date: 27 January 2016
From: Mariska Viljoen
I would like to thank Equipage Insurance for the efficient, professional and empathetic way in which they handled my claim. From the first occasion a year ago when my horse was diagnosed with a relatively rare disorder, they worked with me in order to figure out a way to get a correct diagnosis. I am based in Port Elizabeth and the horse was unable to travel for 12 hours in a box to the bigger Equine centers. they agreed that I could fly in the specialist to diagnose him. They covered all the specialists costs and I just had to pay for him to get here. on his diagnosis they then paid out for the loss of use claim. Thereafter they still covered the horse for mortality, even though the disorder was degenerative and we all knew he would not cope for long. Sadly the time came a week ago that the decision was made for him to be humanely euthanased as his pain levels were too high and he had very little quality of life. I must thank Nicole and all concerned at Equipage for the incredibly sympathetic way they dealt with everything during this incredibly emotional time , taking all the stress out of my insurance details while I was trying to deal with the loss of an incredible horse that I loved so much. Everything was settled and handled promptly. For this reason I will continue to insure with Equipage and will sing their praises. Put simply: Thank you!
Date: 21 January 2016
From: Pauline Tunstead
Many thanks for your excellent service!
Date: 11 January 2016
From: Lisa Mansfield
Thank you so much Nariska. It is so nice having peace of mind, knowing that he is covered. It means that I can always do the best for him no matter what.
Date: 26 November 2015
From: Mickey van der Merwe
I want to thank you and your team for the wonderful service and care you have given my horse and myself. She is doing great and the prognosis for a full recovery is looking good.
Date: 17 November 2015
From: Tracy Nortje
Thank you so much Nicole! You and your team are amazing!
Date: 29 October 2015
From: Jorja Buckham
Thanks so much to you personally, and to Equipagé. Words cannot express my gratitude for handling Polo's hospital stay so efficiently.
Date: 15 October 2015
From: Chené Fick
I would like to cancel Ashgar Robin Hood's insurance please. He has been sold over the weekend. It was really a pleasure to have him insured with Equipagé. Even though we never had a problem, you guys were always eager to help and very professional and I will gladly use Equipagé again when I decide to get a horse again.
Date: 22 September 2015
From: Yvette Venter
I want to thank everyone there who has been involved in this. You have been nothing but kind, efficient and sympathetic. Every question I have had has been answered quickly. I could not have asked for any better and I will not only insure my next horse(s) with you but will recommend the company to everyone I know.
Date: 02 September 2015
From: Sue Mesa
I will appreciate it if you could let the team at Equipagé know how much I value the relationship that I have built with you and the team over the last couple of years. From the first time I started working with Equipagé and had to request assistance when Max had to go to hospital I have always received absolutely fantastic service.
I have never felt that I am dealing with an insurance company but always as if I was chatting and sharing my feelings with horsey friends who understand what I am going through.
This last couple of weeks were specifically painful because I lost my gentle giant and your emails and responses has made it a bit easier to deal with the terrible loss.
I am so thankful that I had someone like you to deal with on the other side of the email that understand that this is not just a claim, but a loved one lost.
Thank you so much for your support.
Date: 25 August 2015
From: Paula van Dyk
Thank you so much Verna
Love professional service!
Date: 24 August 2015
From: Lisa Matthewson
Thank you Nariska,
Everything went well and everybody is safe at home. Also thank you for your great service. We appreciate it.
Date: 24 August 2015
From: Belinda Van Tonder
Thank you so much, Nicole.
I hope that we do not need to claim again - although Equipagé has made it so stress free.
Thank you for the fantastic service.
Date: 11 August 2015
From: Sonia Kittle
Dear Nicole, the completed form as requested.
I would like to thank you personally and Equipagé Insurance for outstanding service.
You have been so professional in your dealings with this and I will highly recommend your company.
Date: 20 July 2015
From: Wendy Robert
Thank you very much!
As a first time horse owner with a first time injury I was not sure what to expect - Equipagé have been fabulous!
Thank You !!
Date: 20 July 2015
From: Fiona Balding
I just wanted to thank you for the exceptional service that I received from you after the theft of my saddle. I notified the claim and filled out the forms on Monday and on Thursday I received the release form. The money was in the bank on Saturday!
The few who were insured with other companies at our yard are still waiting to hear from their insurance companies and I am encouraging them to change to Equipagé as the service that you give us is by far the best on the market!
Date: 22 June 2015
From: Marion Willis
Thank you for the confirmation. I'm hoping this will be another worry-free year for us, but it's comforting to know Equipagé is there! I've always been happy with your service and this renewal is no exception.
Date: 19 June 2015
From: René Albertyn
I don't know what to say other than thank you so much. What a privilege to be involved with Equipagé.
Date: 21 May 2015
From: Kim & Bronwyn Hughes
Thank you so much! I really appreciate all your effort and support. Thank you so much for your wonderful service!
Date: 18 May 2015
From: Liezl Doman
Just a short note to thank you and the team for the professionalism you have displayed in the settlement of my claim. I always thought we are good at claims settlement, but Equipagé without a doubt is giving us a tremendous run for our money.
Thank you again.
Date: 05 May 2015
From: Henk Nel
Nicole, I can’t believe how organized, accommodating and punctual you are, my experience of Equipagé has been a pleasure.
Date: 13 March 2015
From: Vanessa Viljoen
I have been with Equipagé since 2008 and have had all 3 of our horses covered for Critical Care and Mortality. 18 Years of Service Excellence does not begin to explain it. In 2011 the horses picked up a virus and my boy was in OP for 10 days and we almost lost him. I received unbelievable support from Pauline and had calls asking how he was doing. I felt we mattered and were cared for. They even allowed me to use a formula given to help him, as Pauline said what mattered was saving him and it wouldn’t affect his cover. Fortunately, he pulled through nicely. I then had another claim December 2014 for him and again received the same amazing treatment and care. At no point was there any hesitation as far as cover goes as they were both Critical situations and claims were paid out in an amazing few days. The start of 2015 has been a sad one to say the least, when we had to say goodbye to our very special boy who was a special friend and companion to my daughter since she was 6 years old. This was my first Mortality Claim. The care and compassion shown by Nicole during this time went beyond requirements of service. Discretion and care was taken for information and reports needed and some were dealt with on my behalf making the pain less traumatic in dealing with details. Again, the claim was paid without hesitation and in a few days and will lay in wait for when my daughter is ready to invite a new boy in to her life. I have, and always will, highly recommend Equipagé to all my friends and family as they rise above what is expected from an Insurance Broker. Their genuine care and compassion doesn’t remove pain but helps you feel you can count on them and matter and you not just a commission cheque. I can’t thank Nicole enough this time.
Date: 10 March 2015
From: Linda Hartland
Thank you so much Nicole for your assistance and excellent service. You have been wonderful. Appreciate everything you have done for Indi and I.
Date: 30 January 2015
From: Kerry Ferguson
Thank you, Nicole – the settlement was very quick, much appreciated!
Date: 30 January 2015
From: Jennie Prinsloo
Thank you very much for your help! My heart is still broken to pieces!!! Your company is one of a kind!
Date: 26 January 2015
From: Mandi van Heerden
"I recently had to undergo the horrible ordeal of having to admit my horse into surgery for severe colic. The last thing you want to be faced with is worrying about the vet bill to follow and how you are going to pay. I am so grateful for everything Equipagé did for me during this difficult time. They made the whole process seamless and painless, so I could focus all my attention on what mattered most - my horse's recovery. Thank-you Equipagé!!'
Date: 04 December 2014
From: Lorenzo Sanchez-Garcia
Thanks so much for your efficient and prompt service. I am so impressed with the ease at which I have been able to insure my precious horses, and the fantastic treatment I have received from you guys. I recommend Equipagé to everyone I know.
Date: 17 November 2014
From: Tammy Silva
Lastly, just a “thank you” from my side. I have not had to claim before, but just the general service and responses I have received from Equipagé has been great. Today it is a rarity that you get such good service (or even just decent service). Before joining Equipagé I have requested information from other companies to, but Equipagé’s service and turn-around time has just been a cut above the rest. It is a pleasure dealing with you.
Date: 13 October 2014
From: René Terblanche
Thank you so much for your great service and your kind assistance.
Date: 22 September 2014
From: Nicole Theron
Thank you so much, you guys are great to work with. We have investigated a number of other companies and I can definitely say you are the best!
Date: 19 September 2014
From: Sam Napier
Thank you so much , I will really recommend this critical care insurance to everybody!! Think you can use Scandal as a very good advert for what can happen ……the one day a champion and 3 days later in hospital!
Date: 21 August 2014
From: Sannie-Esther Van Staden
Many thanks again for your superb service and genuine care!
Date: 04 August 2014
From: Dr Dave Kloeck
Thank you so very much for everything!
I just wanted to also mention that I am overly impressed with all my dealings with Equipage and your team. Everything from the beginning of getting a quotation, through to the payment and claims process has been a very professional and impressive experience.
Thank you for making this so much much easier and truly if I can recommend anybody to get cover for their horses I would not even think twice about who is leading the pack in the equine cover department!
So a big thank you to you and the team.
Date: 16 July 2014
From: Cristina Steven-Jennings