Here are some testimonials from our valued clients:
Thank you so much and thanks for your exceptional service as always.
Date: 20 February 2019
From: Estee Sevenster
Thanks Nicole, you guys have been amazing once again.
Date: 20 February 2019
From: Michele Miller
Thank you once again. It has been such a help to have proper cover to assist with his care.
Date: 11 February 2019
From: Odette Snyman
Thank you so much. She is doing better and we are happy to have her home. Thank you so much for everything and you kindness.
Date: 11 February 2019
From: Tania Botes
Thank you for handling the claim so quickly and effectively. I appreciate all your efforts.
Date: 31 January 2019
From: Adrian Coffee
Equipagé are so amazing I don’t know how I would have coped with out them when my horse was so sick.
Date: 15 January 2019
From: Leesa Groucott
Thank you! It's fantastic how Equipagé takes care of their clients! Best decision ever to use Equipagé for my horse!
Date: 15 January 2019
From: Antoinette Burger
Thank you so much for you excellent service. This is the first time I ever put a claim in, I did not expect such prompt service.
Date: 14 December 2018
From: Maret Sprake-Jones
Dear Nicole – I just want to thank you for the remarkable service I received from yourself and Equipagé – from the moment I called you for advice you pointed me in the right direction and settled the Critical Care Claim without me having to get involved at all – this is my second claims experience with Equipagé and I am so happy my horses are insured through you.
Date: 13 November 2018
From: Caron Ehlers
Thank you so much, it was amazing to deal with you guys it made the loss little bit better.
Date: 06 November 2018
From: Erika Pretorius
You guys are by far the best insurance service providers I have ever had to deal with. Your continuous updated information, professionalism and care (especially with the knowledge that you are dealing with our most loved fur babies). Thank you thank you thank you, I can’t express my appreciation more.
Date: 12 October 2018
From: Chantal Churchill
Thank you for all your help with Fence Jumper over the years. You have been professional and very easy to work with.
Date: 29 September 2018
From: Kristen Cornell
Thank you so much. Luckily I never had to use any of the cover, but having it brought peace of mind, and the great friendly service has been amazing.
Date: 09 July 2018
From: Jackie Rothner
It is so very rare these days that a company cares so much about customer service but Equipagé has gotten it right! Well done to all concerned, your service is outstanding, with claims being processed and paid within a few days. Wish more companies could follow your example. Thank you for all your help.
Date: 23 April 2018
From: Ronnette Fenton
Each time I post a testimonial on the Equipagé Insurance Brokers website... my heart breaks a little for those who have just lost a loved one...
This time - I write my own testimonial, and add it on here... and it breaks my heart even more... Charlie was my best. my craziest. my biggest dream, and challenge. Now he is gone and I cherish our memories.
Thank you Equipagé for being there for me, as I have seen you be there for so many clients over the years...
Date: 14 March 2018
From: Pauline Herman
I just wanted to write to you to say how much we really appreciate your help and ‘going the extra mile’ during this difficult time whilst trying to get over the loss of our very special mare and her foal.
Date: 02 February 2018
From: Chanda Bailey
Thank you, I think it has been about 11 years of insurance with Equipagé and I would recommend you every day of the week.
Date: 12 October 2017
From: Nicole Grobler
Hi everyone at Equipagé. Just want to say a quick thank you for everything you did for Acha Don Devaris aka Bob this year. He is doing so much better in his new yard and is loved by all. We would have lost him if it was not for all your help and effort. Thanks again.
Date: 25 July 2017
From: Letitia Dimond
Thank you, and thanks for everything you guys have done for Argolo to get him where he is now. The Sankt Georg Team, Equipagé and the dedicated staff at Fourways Vet Clinic have all been superb ! We are so grateful xxx
Date: 14 July 2017
From: Ilse du Preez
Thanks for the assistance. It has always been a pleasure to work with Equipagé. Compliments to the whole team at Equipagé.
Date: 28 June 2017
From: Jannie De Beer
Thank you so very much for your incredible support and help … I really appreciate it and hopefully we don’ have to chat for a very very long time again.
Date: 23 May 2017
From: Traci Thomson
Outstanding service received throughout our very recent purchase of our new Horse! Keep it up!
Date: 17 May 2017
From: Carika Von Metzinger
I would like to thank you very much for your efforts in this case and for the professional way in which Equipagé operates and deals with clients and their equine family members.
Much appreciated and I will not hesitate to recommend you to as many people as possible.
Date: 16 May 2017
From: Ron Veenis
Thank you Nicole, Kim and the team at Equipagé for your incredible support during this tragic event. You are the best!
Date: 15 May 2017
From: Johannes Henning-Schmitt
Thank you Equipagé for paying out our claim so fast and efficiently on critical care. Herbie is very pleased to have been able to be assisted so fast for a potential life threatening Septic arthritis, seen here on the table having his joint flushed. A long recovery but without Equipagé this would not have been possible.
Date: 06 May 2017
From: Liesl Mc Gee
I need to commend Equipagé and its staff on a most professional and caring service through the handling of this injury and claim. I am simply blown away by the service I have received. Thank you!
Date: 28 April 2017
From: Dave Wright
A big thank you to the team for the quick, effortless response!!
Date: 24 April 2017
From: Jessie van Eck
Thank you to everyone at Equipagé for your excellent service, for taking calls after hours on a Saturday, for calming me down and assuring me of cover and for your kind interaction the whole way through and for your efficient processing of the claim.
Date: 24 March 2017
From: Leigh Harper
Thank you very much for turning this around so quickly, I really do appreciate your help.
Date: 13 February 2017
From: Christie A'Bear
Thank you for updating me on the test. I suppose there is some small measure of peace in knowing that he wasn't poisoned. I'm taking it one day at a time. My body is slowly healing but the heart and soul are going to take much longer to recover, if they ever do :( Thank you so much for your call last week. It meant a lot. It helps to talk to people who actually understand the bond we can have with our horses. A woman overseas posted a heart wrenching and beautiful story on Facebook about having the privilege of owning or " being lent" a thoroughbred. It was beautiful and made so much sense to anyone who has had the honour of sharing their life with one.
Date: 10 February 2017
From: Lorna McCullough
Many thanks for the professional manner in which Equipagé, as always, makes a traumatic time less stressful.
Date: 28 January 2017
From: Nicky Whitfield
Thank you very much for all your superb communication and assistance over the past years.
Date: 26 January 2017
From: Susen Human
Thank u for the good service I have received in all the time I've had Desert Colours.
Date: 18 January 2017
From: Vanessa Jones
I would like to thank Equipagé and all the lovely ladies working there for the exceptional service and support they have given me during the tragic loss of our little filly. Equipagé has gone the extra mile in my experience and have always paid out even for our special little filly that only lived for 6 days. It was questionable that an insurance company would cover a little filly so young and any other insurer would probably not have. The ladies at Equipagé took the time to gather the vet reports and supporting documents in order to get the favorable result on our behalf and I am very grateful.
Equipagé may not be able to prevent horses getting sick but it makes all the difference when it does happen that they understand and give the financial backing in order for us to offer the horse the full medical care required. I would never have a horse without insuring it with Equipagé as it’s just not worth the risk. We all know that hoses get sick or injured so easily and the premiums are nothing compared to the vets bill. I recommend all horse owners to insure their horses with Equipagé as I do and you will not regret it.
I wish you all a very merry Christmas and a wonderful festive season filled with love, family, friends and happiness.
Date: 16 December 2016
From: Vanessa Viljoen
Thank you for the prompt work and friendly service. If I do get a new horse I will most definitely make use of your service again. Best Service!
Date: 07 December 2016
From: Adel Kleyn
Dear Equipagé and the Team,
To say I have had a trying year with my horses is an understatement… However I could not have done it without the support of the Equipagé team…
Nicole and Verna have been absolute stars providing not only advice, but support in the difficult times.
Sadly my beautiful Royal Index did not make it which was absolutely devastating, however we never gave up the fight and we could not have done it without Equipagé. Furthermore my quirky Tin Tin has recently undergone a major operation in the same year as loosing my girl, and he is on the mend.
Thank you Equipagé for standing by me and my furry family in 2016!!!
Date: 02 December 2016
From: Kelly Louw
Just wanted to thank you for all your assistance in this regard and for all the work put in behind the scenes in processing these claims. It has been a stressful and long drawn out time in getting Tibsy to the point of ‘on the road to recovery’. It is a relief (and thankful) to note that the financial stress was covered by the insurance ! It has been very much appreciated.
Date: 08 November 2016
From: Richard van der Wel
What a pleasure to work with you girls. Thank you very much. Will bring colic belt back in the next few weeks.
Date: 26 September 2016
From: Anne Roode
I would just like to thank you for the amazing service that I have received from you. It has really been a painless experience and I would recommend you to anyone.
Date: 23 September 2016
From: Sanmarie Mckeown
Thank you for the excellent service I have always received from Equipagé.
Date: 17 August 2016
From: Liezl Henrich
Thank you Nicole and Equipagé Insurance for outstanding service. If you care about your horse, you will not hesitate getting Equipagé Insurance for those costly yet unforeseen vet bills. Truly professional and top class!
Date: 10 August 2016
From: Wendy Stein Robert
Thank you to all of you at Equipagé, it's always a pleasure to deal with you all.
Date: 10 August 2016
From: Philippa Rosen
I just want to voice my absolute delight and overwhelming outstanding service that I received from Nicole at Equipagé.
My baby girl was admitted to hospital for colic for a week and Nicole was in contact with me the entire time. They made full payment to the vet with no hiccups or delays. So nice to have outstanding service such a treat. Thank you Equipagé and especially Nicole.
Date: 09 August 2016
From: Sharee Haarhoff
I would also like to take this opportunity to thank you so much for your support and dedication to Cavalo’s well-being … it was a very stressful time knowing he was ill but knowing financially he was taken care of was one less thing to worry about and I could put all my energy into caring for him and loving him back to health. He is without a doubt my soul mate in equine form
I will not hesitate to recommend Equipagé to all my Equestrian friends!
Date: 25 July 2016
From: Lisa Matthewson
As before (and luckily not OFTEN), I can’t tell you what a relief it is to know that when something does go wrong like this, that you guys are there to fall back on and make a treatment like this affordable and ‘painless’ from an anxiety and cash flow perspective. My horses have all been insured with you for more than 10 years now and the times I have needed you, you are so responsive and efficient, thank you again.
Date: 20 July 2016
From: Christelle Van De Merwe
Thank you for your incredible efficiency and heart-warming caring response to my claim when my darling mare fell ill and needed immediate treatment. Your quick and unwavering service made the emotional trauma so much easier to cope with knowing I had you covering her every need. You took it all in your easy stride, spoke directly with my vet so that whilst all my focus was on her recovery, you took the details off my plate. Invaluable service.
I couldn’t have asked more from you and I am eternally grateful for your easy approachability and professionalism.
Date: 20 July 2016
From: Jeni Bradford
Thank you Nicole for your super efficiency, help and support.
Date: 19 July 2016
From: Lindy Bruyns
Thank you so much, can only say Equipage is the best, Super service and you are all extremely professional.
Date: 13 July 2016
From: Karin Zachariasen
Thanks so much. The team at Equipagé have always been a pleasure to deal with – so friendly, professional with quick turnarounds.
Date: 22 June 2016
From: Deryn Moore
Thank you once again for the great service, you have been an absolute pleasure to deal with.
Date: 27 May 2016
From: Lauren Bekker