Here are some testimonials from our valued clients:
I want to really thank you guys for the way you handled everything. I don't think there is anything more traumatic to go through than your precious horse being admitted to hospital and you literally don't know if he is going to pull through or not. I was crying my heart out when I sent the email to ask Equipagé what I need to do if my boy needs to go and have an operation and your response which started with "So sorry to hear about King Max. I hope he is feeling better today." This was the most amazing response ever. It made me realize that I was not dealing with an insurance company, but actually someone who completely understood what I was going through and that this is not just a "claim" but the life of the "love of my life". I cannot thank you enough for your compassion when it was needed the most. I am glad my boy pulled through and forever grateful for your understanding and the awesome service. Thanks again.
Date: 25 September 2013
From: Paula van Dyk
Thank you very much to Equipagé and their services, without it I wouldn't have been able to help my boy. BIG THANKS to everyone! This literally saved my boy's life! you guys were so helpful and understanding with the situation and very professional, which I can appreciate.
Date: 19 September 2013
From: Brigette Retief
Thanks very much for all your help and understanding.
Date: 09 September 2013
From: Caroline Wessinger
Thank you so much for the great service that you rendered in looking after the Leza claim. The care and empathy with which you approached the assignment is and was so much appreciated. Moreover, your professionalism and friendly disposition are highly commendable. Thanks again!
Date: 26 August 2013
From: Marie Becker
Thank you. She is doing a lot better thank goodness we could give her the care she needed thanks to Equipagé!! I have told everyone I know to get insured with you because of how things have been dealt with, it made all the difference.
Date: 25 June 2013
From: Lara Pieret
Thank you for your excellent service and impeccable manner with clients, we do appreciate it.
Date: 14 June 2013
From: Natasha Lamb
I also want to thank you & Equipagé for your support and excellent service during the past 3 weeks. It is the 1st time I have lost a horse and nothing could have prepared me for the sadness and loss I am experiencing. Martinus was a once-in-a-lifetime horse and he can never be replaced. If I ever I do have the courage to purchase another horse, I will definately make use of Equipagé again.
Date: 09 May 2013
From: Esme Venter
I've been with Equipagé for a long time. Over all these years Equipagé has been nothing but helpful and responsive. I've obviously done comparative quotes with other insurance companies, but none offer me the great rates and more importantly the excellent customer service. Really - you are top of the pile for sure!
Date: 29 April 2013
From: Sam Wright
Thanks very much for your great service!
Date: 24 April 2013
From: Rainer Korber
Thank you so much for your quick response and settlement of Fardau's account. We are grateful that she is getting stronger everyday and appreciate the excellent service that Equipagé has given us.
Date: 22 March 2013
From: Cecile Grobler
Thank you very much for your sympathetic and professional service during this difficult period.
Date: 22 March 2013
From: Adele Coetzee
I just wanted to thank you again for your amazing service and swift response with my challenges over the past month. Wow, I must just say - I have been insuring my horses with you guys for probably going on 7 years now and I've thankfully never needed you before - now it's happened so suddenly in the space of 2 months and you guys have been incredible, thank you so much. Your efficiency, kindness and caring attitudes are something very rare in service industries these days and I'm sure it resonates across the board with all the people who love their horses enough to insure them with you.
Date: 22 February 2013
From: Christelle Hicklin
Thank you so much for all your assistance in making this process as easy as possible. I can't thank you enough for helping save the life of a very special horse, he is recovering well. I have included some photos so that you can meet the horse that your company has helped to save.
Date: 21 February 2013
From: Chardi Potgieter
I must really commend you on the way you dealt with us in this matter. You were extremely efficient, sympathetic and supportive. I wish all companies would deal with their clients in this way. Unfortunately, it had to be such a sad reason for our dealings - but we shall definitely remain clients of yours.
Date: 09 February 2013
From: Barbara Wood
Thank you kindly for settling this. Again, I appreciate your kind words during this difficult time, and your prompt response to settling the mortality cover.
Date: 08 February 2013
From: Nicole Leschinsky
Thanks so much for your quick response and service. I wish I could get everything insured by Equipagé
Date: 05 February 2013
From: Paula van Dyk
Wow Nicole, that was very fast. Thank you so very much for being so kind and for all your assistance. I will definitely make contact again for my next horse.
Date: 01 February 2013
From: Nadine Jackson
Ek will oog graag van hierdie geleentheid gebruik maak om julle almal daar by Equipagé te bedank vir die manier wat julle die eis hanteer het vir al julle simpatie en bemoedigende woorde. Dit het vir my gevoel asof julle saam met my rou oor die verlies wat ek gely het en ek kan nie vir jou se wat dit vir my beteken het nie. Dit was nie maar net nog 'n perd wat afgesterf het en 'n eis wat julle moes afhandel nie. Ek sal nooit genoeg woorde he om julle te bedank vir als wat julle vir my gedoen het nie. Ek moet egter eerlik wees en se as ek Charlie kan terug kry sal dit vir my baie beter wees as die geld wat deur die eis uitbetaal gaan word maar so weet ek dat dit nie moontlik is nie.
Date: 14 January 2013
From: Marthina Wessels
May I thank you again for the professional, ultra efficient service that Equipagé delivers, but also for the incredible empathy and compassion that you show to your Clients in the most tragic of circumstances. I am honestly not sure what I would do without you.
Date: 14 January 2013
From: Amanda Hodgson
Thank you so much for all your assistance. I really appreciate it.
Date: 11 January 2013
From: Ansa Britz
Thank you so much for all your effort. Both myself and my clients have only received great service from you.
Date: 20 November 2012
From: Melindi Nel
Thanks so much for your and (Equipagé's) help. Arcadio is doing so much better after his op. Although we now have a long rode to recovery to get through, and at the moment he is spending most time in his stable, he is now walking sound and we can at least hold him outside to graze. To have seen him in so much pain and so incredibly lame was awful. Once again, thank you so much.
Date: 07 August 2012
From: Cindy Rattray
We just want to say a heartfelt thank you for your efforts to help us with this claim - we all didn't realize just how much we still miss her and your support has been appreciated!!
Date: 02 August 2012
From: Dot Robertson
Thank you very much. I feel terrible about this one. I know we all insure for tragedies, but I am horrified that it costs so much for colic, impaction surgery. I was only going to insure for R20,000, but fear made me take the maximum. I have a sister who lost a horse in December last year because it was kicked and had a broken leg. They shot it. Not nice. We are grateful Vuyukasi was spared. She is only 4 and should have at least a few more good years of life. Once again, thank you.
Date: 02 August 2012
From: Charmaine Culverwell
It has been a pleasure dealing with you and Equipagé. Thanks a million times over for all your help and outstanding service. I truly appreciate it.
Date: 26 July 2012
From: Chantel Gomes
Thank you very much for the outstanding service I receive whenever I contact you.
Date: 13 April 2012
From: Johan Olivier
Thank you so much for all your help, support and immediate attention to this matter. It is much appreciated.....
We don't find great service like yours often these days!!!!
Date: 13 April 2012
From: Pauline Botha-Germishuys
Thank you so much! Yes my big boy Fire Emblem is doing awesome thanx and is 100% sound and am busy bringing him back really slowly into work started last week by just walking him for 15 min and now we are moving the time up to 25 min walking and he is loving it! Had to laugh yesterday as he had is little walk out in the morning and in the afternoon around 4 pm my instructor and I couldn't believe it he was busy cantering around his big paddock saying to me this is a work out and how it's done not the little walk u made me do haha! Have to say it made my heart so happy to see him so happy and sound and healthy. But we will be taking it slow and easy as I do not rush things and he must come back into work in his own time even if it takes months there is no rush Fire Emblem is my life and he means the world to me and I truly am so blessed and grateful for everyone's help in helping him have a second chance in life and mend!
Thanx again to u and the Equipage team for everything! I am truly grateful and will definitely spread the word in how awesome u guys are and promote u to my horsy friends.
Date: 10 April 2012
From: Nadia Norris
That is fantastic! Thanks so much for your efficiency. Really appreciate it, you have made the experience - particularly at times when it was quite traumatic – a pleasure to handle.
Date: 27 March 2012
From: Felicity Hudson
Thank you to both you and Equipagé for the way the whole settlement claim was handled.
It has been an extremely difficult and emotional time for me and you have allowed both Flight and I time. I really believed that Flight would improve in the six months and tried all sorts of electomagnetic, homeopathic, massage treatments etc, over and above the medical treatment he received. I am therefore grateful for the understanding and at the same time sad for all of us (Flight, Equipage and me) as we have all been negatively effected.
I am however very thankful for the settlement amount, as I certainly would not even have been able to have contemplated the thought of owning another jumping horse at this stage. I am certainly going to take my time though, as Flight and I put a lot of hours and effort into our sport......
Thank you once again Nicole and Equipagé - I certainly am impressed with your professionalism.
Date: 23 March 2012
From: Traci Anderson
I just want to thank you and your company for the efficient and sympathetic way you have handled the whole matter of my horse's sudden illness and death. It will be a privilege to continue to do my future insurance with you.
Date: 13 March 2012
From: Arthur Johnson
Dear Nicole, Ingrid and the Equipage’ team,
I can not thank you enough for your help in this case. Everything was so emotional. You guys really are amazing! Please could you send me the information for 2 more horses that I would like to move to Equipage’. You can be sure that I will be an ambassador for Equipage’ for many years to come.
Date: 04 March 2012
From: Mandi van Heerden
Thank you so so much for helping my clients, you are very kind and we really appreciate everything.
Date: 21 February 2012
From: Marlize Steyn
Thank you so much for your prompt and kind service after the death of our daughter’s horse, The Corinthian. It was a sudden and tragic loss, completely unexpected.
Each year renewing the subscription is one of those things on the to do list – a bit of a bother when you are busy. Yesterday, I was so relieved that I had taken the time and made sure he remained insured. Economic times change – what I was able to do in 2008 is not be possible now. Your prompt pay-out has meant that our daughter can continue with her riding career. We are so very grateful.
I would strongly recommend more riders consider insuring their beloved horses. I am more than happy to assist with the promotion of Equipage.
Date: 21 February 2012
From: Wendy Ovens
Dankie vir julle wonderlike diens.
Date: 16 February 2012
From: Diedere Maloney
Thank you for your kind & professional way in which you handled this claim – it really is appreciated and I shall ensure that my fellow riders & endurance participants be made aware of your services & attitude towards your clients!
Date: 27 October 2011
From: Lyn Terblanche
Thank you for being such a supportive insurance company, I was not expecting it and you have just been brilliant. I will certainly recommend no other insurance company but you.
Date: 04 October 2011
From: Tessa Stott
Thank you very much for your help with everything and the super-efficient service.
Date: 29 July 2011
From: Karin Zachariasen
Thanks for all your time & energy during this stressful time. At least I knew that I could do the best for him, given the circumstances. Art's doing very well now & regaining his weight & becoming accustomed, if unwillingly, to his new diet, though he certainly approves of the lucerne over icky teff! You've helped me regain my confidence in horse insurance with all your help.
Date: 25 July 2011
From: Beth Dewsbery
Thank you for letting me know and thank you so much Nicole for the excellent service. I am sure Fortunes Five will be as right as rain in no time at all.
Date: 26 June 2011
From: Belinda Ellet
Many thanks again for the genuine concern and most excellent service.
Date: 21 June 2011
From: Linda Hartland
A BIG thank you to the team at Equipagé for settling this claim so quickly. You do deliver a great ongoing service to our horsing community!
Date: 15 June 2011
From: Annalie Coetzee
We hereby wish to express our sincere gratitude for your assistance in the difficult times with the departing of our beloved horse, Unita. We have experienced nothing but utmost professionalism and excellent service. Your support and empathy was greatly appreciated. Thank you for the excellent way in which you conducted the claim. You have constantly kept us informed, thank you for good communication. We will definitely recommend Equipagé to all horse owners! Our stud is very proud to be associated with Equipagé and look forward to a long partnership with you!
Date: 13 June 2011
From: Wessel Basson, Sandra Pretorius and family
I would like to thank you very much from the bottom of my & Cielo’s heart, for all of your assistance during my boy’s time of need. Your professionalism, empathy and support over this period has been truly outstanding. Thanks so much!!
Date: 20 May 2011
From: Melanie Fayard
Thank you for all of your assistance to get this claim finalized. It seems so unfair to be getting money for losing a companion. With the fact that Equipage always kept in contact and kept me up to date with my claims progress, I was never put into a position of feeling guilty about following up. Your service has helped me in this situation tremendously and I will actively recommend your services to all of my clients!
Date: 06 May 2011
From: Ashleigh Robinson
A huge thank you for all your concern regarding 'Threads'. I cannot express my gratitude enough. Before I could advise you about her op, you called me offering support. I have never been so impressed by the service of a company. Thank you for everything.
Date: 23 March 2011
From: Nicky Whitfield
Thank you so much for all of your help. When I one day find another boy as special as Stavros, I will definitely use Equipagé again.
Date: 11 March 2011
From: Claire MacIntosh
Thank you for all your assistance. Equipagé has been great with both New York and Tolla, I don't see myself owning another horse but I will definitely recommend Equipage to any horse owners I know.
Date: 25 January 2011
From: Elizabeth Ribnick
I have been dealing with Equipagé for many, many years now and have known Zelda personally for even more years. No other broker and her team has bent over every which way to help me, they’ve been absolutely amazing over the years.
Date: 13 January 2011
From: Rebecca Haynes
Baie dankie vir al die hulp en uitstekende diens. Ek sal julle enige tyd aanbeveel.
Date: 12 January 2011
From: Izelle Cloete