Here are some testimonials from our valued clients:
It is so very rare these days that a company cares so much about customer service but Equipagé has gotten it right! Well done to all concerned, your service is outstanding, with claims being processed and paid within a few days. Wish more companies could follow your example. Thank you for all your help.
Date: 23 April 2018
From: Ronnette Fenton
Each time I post a testimonial on the Equipagé Insurance Brokers website... my heart breaks a little for those who have just lost a loved one...
This time - I write my own testimonial, and add it on here... and it breaks my heart even more... Charlie was my best. my craziest. my biggest dream, and challenge. Now he is gone and I cherish our memories.
Thank you Equipagé for being there for me, as I have seen you be there for so many clients over the years...
Date: 14 March 2018
From: Pauline Herman
I just wanted to write to you to say how much we really appreciate your help and ‘going the extra mile’ during this difficult time whilst trying to get over the loss of our very special mare and her foal.
Date: 02 February 2018
From: Chanda Bailey
Thank you, I think it has been about 11 years of insurance with Equipagé and I would recommend you every day of the week.
Date: 12 October 2017
From: Nicole Grobler
Hi everyone at Equipagé. Just want to say a quick thank you for everything you did for Acha Don Devaris aka Bob this year. He is doing so much better in his new yard and is loved by all. We would have lost him if it was not for all your help and effort. Thanks again.
Date: 25 July 2017
From: Letitia Dimond
Thank you, and thanks for everything you guys have done for Argolo to get him where he is now. The Sankt Georg Team, Equipagé and the dedicated staff at Fourways Vet Clinic have all been superb ! We are so grateful xxx
Date: 14 July 2017
From: Ilse du Preez
Thanks for the assistance. It has always been a pleasure to work with Equipagé. Compliments to the whole team at Equipagé.
Date: 28 June 2017
From: Jannie De Beer
Thank you so very much for your incredible support and help … I really appreciate it and hopefully we don’ have to chat for a very very long time again.
Date: 23 May 2017
From: Traci Thomson
Outstanding service received throughout our very recent purchase of our new Horse! Keep it up!
Date: 17 May 2017
From: Carika Von Metzinger
I would like to thank you very much for your efforts in this case and for the professional way in which Equipagé operates and deals with clients and their equine family members.
Much appreciated and I will not hesitate to recommend you to as many people as possible.
Date: 16 May 2017
From: Ron Veenis
Thank you Nicole, Kim and the team at Equipagé for your incredible support during this tragic event. You are the best!
Date: 15 May 2017
From: Johannes Henning-Schmitt
Thank you Equipagé for paying out our claim so fast and efficiently on critical care. Herbie is very pleased to have been able to be assisted so fast for a potential life threatening Septic arthritis, seen here on the table having his joint flushed. A long recovery but without Equipagé this would not have been possible.
Date: 06 May 2017
From: Liesl Mc Gee
I need to commend Equipagé and its staff on a most professional and caring service through the handling of this injury and claim. I am simply blown away by the service I have received. Thank you!
Date: 28 April 2017
From: Dave Wright
A big thank you to the team for the quick, effortless response!!
Date: 24 April 2017
From: Jessie van Eck
Thank you to everyone at Equipagé for your excellent service, for taking calls after hours on a Saturday, for calming me down and assuring me of cover and for your kind interaction the whole way through and for your efficient processing of the claim.
Date: 24 March 2017
From: Leigh Harper
Thank you very much for turning this around so quickly, I really do appreciate your help.
Date: 13 February 2017
From: Christie A'Bear
Thank you for updating me on the test. I suppose there is some small measure of peace in knowing that he wasn't poisoned. I'm taking it one day at a time. My body is slowly healing but the heart and soul are going to take much longer to recover, if they ever do :( Thank you so much for your call last week. It meant a lot. It helps to talk to people who actually understand the bond we can have with our horses. A woman overseas posted a heart wrenching and beautiful story on Facebook about having the privilege of owning or " being lent" a thoroughbred. It was beautiful and made so much sense to anyone who has had the honour of sharing their life with one.
Date: 10 February 2017
From: Lorna McCullough
Many thanks for the professional manner in which Equipagé, as always, makes a traumatic time less stressful.
Date: 28 January 2017
From: Nicky Whitfield
Thank you very much for all your superb communication and assistance over the past years.
Date: 26 January 2017
From: Susen Human
Thank u for the good service I have received in all the time I've had Desert Colours.
Date: 18 January 2017
From: Vanessa Jones
I would like to thank Equipagé and all the lovely ladies working there for the exceptional service and support they have given me during the tragic loss of our little filly. Equipagé has gone the extra mile in my experience and have always paid out even for our special little filly that only lived for 6 days. It was questionable that an insurance company would cover a little filly so young and any other insurer would probably not have. The ladies at Equipagé took the time to gather the vet reports and supporting documents in order to get the favorable result on our behalf and I am very grateful.
Equipagé may not be able to prevent horses getting sick but it makes all the difference when it does happen that they understand and give the financial backing in order for us to offer the horse the full medical care required. I would never have a horse without insuring it with Equipagé as it’s just not worth the risk. We all know that hoses get sick or injured so easily and the premiums are nothing compared to the vets bill. I recommend all horse owners to insure their horses with Equipagé as I do and you will not regret it.
I wish you all a very merry Christmas and a wonderful festive season filled with love, family, friends and happiness.
Date: 16 December 2016
From: Vanessa Viljoen
Thank you for the prompt work and friendly service. If I do get a new horse I will most definitely make use of your service again. Best Service!
Date: 07 December 2016
From: Adel Kleyn
Dear Equipagé and the Team,
To say I have had a trying year with my horses is an understatement… However I could not have done it without the support of the Equipagé team…
Nicole and Verna have been absolute stars providing not only advice, but support in the difficult times.
Sadly my beautiful Royal Index did not make it which was absolutely devastating, however we never gave up the fight and we could not have done it without Equipagé. Furthermore my quirky Tin Tin has recently undergone a major operation in the same year as loosing my girl, and he is on the mend.
Thank you Equipagé for standing by me and my furry family in 2016!!!
Date: 02 December 2016
From: Kelly Louw
Just wanted to thank you for all your assistance in this regard and for all the work put in behind the scenes in processing these claims. It has been a stressful and long drawn out time in getting Tibsy to the point of ‘on the road to recovery’. It is a relief (and thankful) to note that the financial stress was covered by the insurance ! It has been very much appreciated.
Date: 08 November 2016
From: Richard van der Wel
What a pleasure to work with you girls. Thank you very much. Will bring colic belt back in the next few weeks.
Date: 26 September 2016
From: Anne Roode
I would just like to thank you for the amazing service that I have received from you. It has really been a painless experience and I would recommend you to anyone.
Date: 23 September 2016
From: Sanmarie Mckeown
Thank you for the excellent service I have always received from Equipagé.
Date: 17 August 2016
From: Liezl Henrich
Thank you Nicole and Equipagé Insurance for outstanding service. If you care about your horse, you will not hesitate getting Equipagé Insurance for those costly yet unforeseen vet bills. Truly professional and top class!
Date: 10 August 2016
From: Wendy Stein Robert
Thank you to all of you at Equipagé, it's always a pleasure to deal with you all.
Date: 10 August 2016
From: Philippa Rosen
I just want to voice my absolute delight and overwhelming outstanding service that I received from Nicole at Equipagé.
My baby girl was admitted to hospital for colic for a week and Nicole was in contact with me the entire time. They made full payment to the vet with no hiccups or delays. So nice to have outstanding service such a treat. Thank you Equipagé and especially Nicole.
Date: 09 August 2016
From: Sharee Haarhoff
I would also like to take this opportunity to thank you so much for your support and dedication to Cavalo’s well-being … it was a very stressful time knowing he was ill but knowing financially he was taken care of was one less thing to worry about and I could put all my energy into caring for him and loving him back to health. He is without a doubt my soul mate in equine form
I will not hesitate to recommend Equipagé to all my Equestrian friends!
Date: 25 July 2016
From: Lisa Matthewson
As before (and luckily not OFTEN), I can’t tell you what a relief it is to know that when something does go wrong like this, that you guys are there to fall back on and make a treatment like this affordable and ‘painless’ from an anxiety and cash flow perspective. My horses have all been insured with you for more than 10 years now and the times I have needed you, you are so responsive and efficient, thank you again.
Date: 20 July 2016
From: Christelle Van De Merwe
Thank you for your incredible efficiency and heart-warming caring response to my claim when my darling mare fell ill and needed immediate treatment. Your quick and unwavering service made the emotional trauma so much easier to cope with knowing I had you covering her every need. You took it all in your easy stride, spoke directly with my vet so that whilst all my focus was on her recovery, you took the details off my plate. Invaluable service.
I couldn’t have asked more from you and I am eternally grateful for your easy approachability and professionalism.
Date: 20 July 2016
From: Jeni Bradford
Thank you Nicole for your super efficiency, help and support.
Date: 19 July 2016
From: Lindy Bruyns
Thank you so much, can only say Equipage is the best, Super service and you are all extremely professional.
Date: 13 July 2016
From: Karin Zachariasen
Thanks so much. The team at Equipagé have always been a pleasure to deal with – so friendly, professional with quick turnarounds.
Date: 22 June 2016
From: Deryn Moore
Thank you once again for the great service, you have been an absolute pleasure to deal with.
Date: 27 May 2016
From: Lauren Bekker
Thanks again to you and Equipagé for ensuring that our dearly beloved animals only receive the best care.
I am not sure if I will ever be able to own another horse again, but if I do I will definitely return to Equipagé.
Date: 19 April 2016
From: Chené Fick
The professionalism and empathy you demonstrated will stay with me forever. I will recommend you (Equipagé) to anyone who wants to insure his horse.
Date: 15 April 2016
From: Buks Visser
I want to sincerely thank you and your team for the professional and compassionate way in which you have handled my claim.
It was a very stressful and emotional time for me, but because of your efficiency, I was able to direct my focus and time where it was needed - getting my horse better.
Thank you for making things easy.
I really appreciate it.
Date: 07 April 2016
From: Anél Fouché
Hi Verna and Nicole,
Verna it was great seeing you again today and Nicole it was a pleasure to finally meet you. I just wanted to write you two a quick note to say a great big thank you for your help with my claims last year. I must say that I really had a tough time with both my girls getting so ill and it was such an enormous help knowing that I did not have to worry about the cost of caring for them too. The claim process was seamless and when I told both clinics that my horses were covered by Equipage no further questions were asked, they instantly got all the care they needed and I didn't even have to pay a deposit. Nicole you really made the claim process so easy and I could spend my time caring for my babies, rather than sorting out paper work and vet bills. I really appreciate all you did for us and as they say, you only know how good an insurance company is once you need to claim. After this I am assured that I have made the right choice by using Equipage as my insurers.
Date: 04 April 2016
From: Franziska Laidler
Great dealing with Verna...thank you! First time client and you made it so easy to choose Equipagé without hesitation!
Date: 01 April 2016
From: Debbie Haidlinger
Thank you for your wonderful service over the past couple of years.
It has been a pleasure dealing with you!
Date: 31 March 2016
From: Vanessa (Palm) Wentzel
Thank-you so much for your efficiency. Will recommend Equipagé to everyone.
Date: 30 March 2016
From: Kelley Reynolds-Clausen
Again, thank you to you and the Equipagé team for always handling these delicate situations with such love and care.
You guys are awesome!
Date: 29 March 2016
From: Wendy Stein Robert
Once again I want to thank you for all your help, guidance and assistance with this.
Your service and response has been excellent and very welcome.
All the best!
Date: 15 March 2016
From: Bennie Schwim
Much appreciated. Thank you for your efficiency and well wishes!
It was a pleasure dealing with a "go to person" instead of the usual call centre chaos and frustration.
Date: 25 February 2016
From: Albert Otto
Amazing service and advise. I am so blessed that I can look after my competitive dressage horse and give him what he needs, knowing he is covered.
Date: 28 January 2016
From: Mariatha Van der Merwe
I would really like to thank you for all your help and effort and compassion.
Date: 27 January 2016
From: Mariska Viljoen
I would like to thank Equipage Insurance for the efficient, professional and empathetic way in which they handled my claim. From the first occasion a year ago when my horse was diagnosed with a relatively rare disorder, they worked with me in order to figure out a way to get a correct diagnosis. I am based in Port Elizabeth and the horse was unable to travel for 12 hours in a box to the bigger Equine centers. they agreed that I could fly in the specialist to diagnose him. They covered all the specialists costs and I just had to pay for him to get here. on his diagnosis they then paid out for the loss of use claim. Thereafter they still covered the horse for mortality, even though the disorder was degenerative and we all knew he would not cope for long. Sadly the time came a week ago that the decision was made for him to be humanely euthanased as his pain levels were too high and he had very little quality of life. I must thank Nicole and all concerned at Equipage for the incredibly sympathetic way they dealt with everything during this incredibly emotional time , taking all the stress out of my insurance details while I was trying to deal with the loss of an incredible horse that I loved so much. Everything was settled and handled promptly. For this reason I will continue to insure with Equipage and will sing their praises. Put simply: Thank you!
Date: 21 January 2016
From: Pauline Tunstead